Instructions
● Announcement
A valid credit card must be provided at the time of booking as a guarantee. The system will perform a pre-authorization of the total room charge seven days before check-in. If the authorization fails due to an invalid card, insufficient credit limit, transaction refusal, or use of a debit card, the system will send an email notification indicating that the credit card is invalid. If a valid credit card guarantee is not provided within 48 hours, the reservation will be automatically canceled. Please ensure you provide a valid card to secure your booking and pay close attention to related notification messages. Cancellations resulting from failed authorization are automated system operations, and no additional personnel notification will be made. We appreciate your understanding.
※ The pre-authorization only verifies the validity of the credit card and does not charge the card. However, you may still receive a transaction notification from your credit card company. This authorization will not appear as a charge on your credit card statement. On the day of check-in, you may choose another payment method on-site. If you use the originally authorized card, please present the physical credit card at check-in to complete the payment.
● Cancellation Policy:
- Free cancellation up to and including 3 days before check-in.
- Cancellations made 1 to 2 days before check-in will incur a charge of 50% of the total room fee.
- Cancellation on the day of check-in or a no-show will incur a 100% charge of the total room fee.
For a reservation on May 1st, canceling on April 28th will incur no cancellation fee; canceling on April 29th or 30th will incur a 50% cancellation fee; and canceling on May 1st will incur a 100% cancellation fee.
The above policy applies only to room reservations. Additional activities or tours purchased are subject to their own cancellation policies.
● Green Living for All — Caring for Our Planet Together
In compliance with government regulations and to promote eco-friendly travel, starting from January 1, 2025, disposable amenities will no longer be provided in guest rooms. These include toothbrushes, toothpaste, razors, shaving cream, shower caps, combs, slippers and similar items.
We sincerely invite you to bring your personal toiletries and join us in reducing plastic waste, caring for the environment, and moving toward a more sustainable future.
※ In consideration of cultural differences and varying travel habits across countries, our hotel provides essential in-room amenities in accordance with operational standards. Should you require additional items, please feel free to contact the front desk. A cleaning and preparation fee will apply to support our sustainability efforts. Thank you for your understanding and cooperation as we work together to conserve resources and protect the environment.
Additional Item Fees:
-Extra pillow & quilt set: NTD 220 per set
-Towel: NTD 110 per piece
● Hotel Room Rate Definitions
(Peak / Off-Peak / Holiday)
Weekdays (Off-Peak):
Sunday to Thursday (excluding consecutive holidays)
The last day of a consecutive holiday period
Peak Days:
Fridays (excluding consecutive holidays)
Sunday to Thursday during the summer season (July–August)
The day immediately before the start of a consecutive holiday
Holidays:
Saturdays
Fridays during the summer season (July–August)
Consecutive holidays (excluding the last day)
Major Holidays:
Saturdays during the summer season (July–August)
Special Period:
Chinese New Year
● Coin-Operated Self-Service Laundry
Coin-operated washing machines and dryers are available to meet your laundry needs during your stay, allowing you to wash, spin, and dry your clothes with ease.
Location:
1st floor of the hotel
Payment:
Operates with NTD 10 coins
If you need change, please visit the front desk
Front desk change service hours: 07:00–23:00
Laundry Supplies:
Laundry pods are available for purchase at the front desk: NTD 35 per pod
Fees:
Washing: NTD 50 per cycle (approx. 25 minutes)
Drying: NTD 10 per 8 minutes (time may be extended as needed)
● INSTRUCTIONS
01. The check-in time is 15:00 in the afternoon, and the check-out time is before 11:00 in the morning. If you do not check in on time and not call in to hold the reservation, no refund will be made and the reservation will be cancelled.
02. On the day of check-in, please bring the original photo identification document (ID card/passport) for registration.
03. According to the laws of the Republic of China, guests must be at least 20 years old to legally check into hotel rooms. Guests under the age of 20 must be accompanied by an adult over the age of 20. Proof of ID is required for housing.
04. Please keep the room card properly. If it is lost or damaged accidentally, NT$100 will be charged for each card.
05. To maintain the quality of stay and rights and interests, only guests can stay overnight in the hotel room. If there are visitors, please register at the counter.
06. It is forbidden to bring pets into the hotel. If it is a pet recognized by the Guide Dogs Association, it is excluded from this regulation, but it must be informed in advance when booking.
07. It is strictly forbidden to take drugs and improper entertainment in this hotel; it is strictly forbidden to carry firearms, dangerous items or other illegal and prohibited items.
08. After 22:00 at night is a quiet period, please stop all noisy activities, please relax, and lower the volume when entering and leaving, so as not to disturb the peace of the neighboring room.
09. Please take good care of the equipment and items in the guest room. If they are damaged or lost, we will reserve the right of legal prosecution in addition to compensation at the price.
10. The counter provides luggage storage service, but please carry and keep your valuables with you. The hotel will not be responsible for overdue baggage claim on the day.
11. Do not smoke in the guest room. Anyone who violates the law will be fined up to NT$10.000 in accordance with the Taiwan Smoking Hazard Control Law, and damages must be compensated according to the price.
12. Do not use electrical appliances or raise fire to cook food in the guest room.
13. The hotel is in a natural geographical environment. If insects or small animals appear in the room, please notify the front desk as soon as possible, and the front desk will handle it.
14. The hotel has an exclusive parking lot. If you need to park, please go to the counter to get the parking card.
15.We are surrounded in nature enviroment.To avoid insects or animals,please don’t open the window.
● WATER DISPENSER
For protecting our Earth, we don’t provide bottles of water.
Please kindly bring the empty glass bottle from the room, to fill out sparkling, ice and warm water at Water Dispenser area on each floor. All out glass bottles are all well sterilized.
Water boiler : Please be very cautious when using water boiler and ensure no children around.
Sparkling Water : A auto cover lid bottle is provided for the sparkling water. Maximum 80% holding volume is recommended. Over fill may cause water spill.
